Derogatory Customer Feedback Online: Should Your Company Delete It?

I received a question from a reader, related to the freedom customers have in leaving public feedback about a company. They wanted to know how a business owner should treat derogatory comments when they or their team have the ability to delete them. Their question would apply to any website or social media profile where you have censorship ability. Here … Read more

7 Signs Your Press Release Sucks

Before moving into a full-time writing career (with some consulting on the side), I ran a small PR firm. So I’m no stranger to using press releases. They’re still one of the most popular services I offer clients. In addition to being hired to write releases, I’m often asked to give feedback on releases business owners tried to write for … Read more

Make Your Customers Love You in 5 Easy Steps

Whether you’re selling products or services, you want your customers to love you, right? After all, happy customers are more likely to become repeat customers than unhappy ones. On top of that, when your customers love you they might just spread the word, driving referral purchases or at least new visitors that you can convert into more buyers. At the … Read more

Kiss My Biz

There it was again — the inevitable *smack* of a newspaper on my dining table. Every time a certain family member came to visit, they flopped a newspaper down on my table. More specifically, it was the classifieds section, usually with a few jobs circled. They were often generic office jobs — this family member had given up on me … Read more

Getting Your First Client

You finally took your first steps to becoming an independent consultant or freelance professional. You’ve gone through the legalities of forming your consulting firm or freelance business, set up a company website, designed business cards and had them printed. You’re ready to go. Yet you still haven’t quit your job to pursue independent consulting full-time. Why not? Because you don’t … Read more